Terms of Service

Welcome to Roamigo Trips! By accessing our website (roamigotrips.in) and booking our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By using this website, you certify that you have read and reviewed this Agreement and that you agree to comply with its terms. If you do not want to be bound by the terms of this Agreement, you are advised to stop using the website accordingly. Roamigo Trips only grants use and access of this website, its products, and its services to those who have accepted its terms.

2. Booking & Payments

• Confirmation: Your booking is confirmed only after we receive full payment or a deposit, depending on the tour specific requirements.
• Pricing: Prices listed on the website are per person unless otherwise stated. We reserve the right to change prices at any time without prior notice.
• Currency: All transactions are processed in UAE Dirhams (AED) unless stated otherwise.

3. Cancellation & Refund Policy

We understand that plans can change. Each tour, activity, attraction, transfer or related service has its own cancellation policy, which is displayed at the time of booking. Customers must review these terms before confirming a booking.

3.1 Non-Refundable Bookings

Some services require advance ticket purchases and are strictly non-refundable, including:

• Attraction tickets (e.g. Burj Khalifa, Museum of the Future, theme parks)
• Special offer or discounted packages
• Any booking marked as "Non-Refundable" at checkout

Once confirmed, no refunds can be issued for these services.

3.2 Refundable Bookings

For tours marked as "Refundable", the following applies:

• Cancel 24 hours before the tour: Full refund
• Cancel within 24 hours of the tour: No refund
• Refunds are processed within 7–14 business days to the original payment method or wallet

3.3 Rescheduling

• Refundable bookings: Free rescheduling up to 24 hours before the tour
• Non-refundable bookings: Rescheduling depends on ticket rules and availability
• Some tickets cannot be changed after booking (e.g. Burj Khalifa time slots)

3.4 Combo Tours

For combo bookings offered at a bundled price:

• The full combo booking may be cancelled in line with the applicable cancellation policy.
• Cancelling any single component will cancel the combo discount. The remaining services will be recalculated at standard individual rates, and any refund will be based on the difference.
• Combo bookings are subject to the availability of each included service. If any component is unavailable, only the available and confirmed services will apply.

3.5 Tourist Visa Fees

Tourist visa fees are non-refundable once payment is made, regardless of visa approval, rejection, or travel plan changes.

3.6 No-Show Policy

Failure to arrive at the scheduled time and location for any confirmed service will be treated as a no-show:

• The booking is considered used
• No refund or rescheduling is provided for tours, tickets, transfers, car rentals or similar bookings
• Rescheduling after a no-show is not permitted unless approved in writing

3.7 Company-Initiated Cancellations

If we cancel a service due to weather, safety, operational reasons or unavailability, you may choose either a full refund or free rescheduling.

3.8 Cancellation Procedure

• Cancellation requests must be submitted through the website, mobile app, or by email to our support address.
• Once a valid request is received, a confirmation will be sent with the cancellation status, applicable charges, and refund amount and expected processing time (if applicable).
• A cancellation is effective only after written confirmation from Roamigo Trips. Requests not received or not properly submitted will not be considered valid.
• Approved refunds will be processed to the customer’s wallet or original payment method within a reasonable time, subject to banking or payment provider processing timelines.

Note: Specific tours may have additional cancellation rules stated on their respective details page, which take precedence over the general policy above.

4. User Responsibilities

As a user of this website, you agree to:

• Provide accurate and current information during the booking process.
• Ensure you have valid travel documents (passports, visas) required for your tours.
• Behave respectfully towards our staff, guides, and other travelers.

5. Intellectual Property

You agree that all materials, products, and services provided on this website are the property of Roamigo Trips, its affiliates, directors, officers, employees, agents, suppliers, or licensors including all copyrights, trade secrets, trademarks, patents, and other intellectual property. You also agree that you will not reproduce or redistribute the Roamigo Trips’s intellectual property in any way, including electronic, digital, or new trademark registrations.

6. Limitation of Liability

Roamigo Trips is not liable for any damages that may occur to you as a result of your misuse of our website. We are also not liable for any personal injury, loss, or damage to property incurred during the tours, except where such liability is mandated by law.

7. Disputes

Any dispute related in any way to your visit to this website or to products you purchase from us shall be arbitrated by state or federal court in the United Arab Emirates and you consent to exclusive jurisdiction and venue of such courts.

8. Changes to These Terms

We reserve the right to modify these Terms at any time. We will alert you about any changes by updating the "Last updated" date of these Terms of Service. You are advised to review this page periodically for any changes.